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Support runs through the ticket system in your account. Messages reach the people who build and run the platform — there is no first-line queue in between.
Already have an account?
Open a support ticket from your dashboard. It arrives with your instances and recent activity attached, which is usually the difference between one reply and five.
Open a support ticketRequires sign-in.
Not a customer yet?
Questions about pricing, the API surface or whether we fit your use case go through the same place. Create an account — free, about a minute — then open a ticket. We answer pre-sales questions there too.
Create a free accountEverything runs through the ticket system rather than a public mailbox — it keeps the queue free of spam and your request attached to a real account.
Before you write
These three come up most often, and each has a faster answer than a ticket.
- Is something down? The service status page reads live from the delivery fleet, not from a badge somebody remembers to update.
- An instance is back at the QR screen? The linked device was signed out — scan the code once and the session resumes. What keeps a session alive covers why it happens.
- Messages accepted but never delivered? Usually a restriction on the sending number rather than an outage. Restrictions and how to lift them has the steps.