Navigating Restrictions: From Ban to Activation

The platform might place restrictions on accounts suspected of spam activity. However, the silver lining is that these blocked numbers can be reinstated. Let's explore why the platform imposes these bans, how to avoid them, and the steps to take if your account gets blocked.

Reporting Annoyances and Spam

The platform enables you to report entities bothering you with unwanted "offers". Simply click on the "Spam" button to do this.

The Mystery of the Platform's Algorithm

The platform's algorithm, designed to detect and block suspicious accounts, is a bit of a mystery. Only Meta has insights into its workings and triggers. However, it's quite efficient, banning without any prior warning. So, don't fall for stories about spam senders escaping its radar, the platform's algorithm operates in unpredictable ways.

Tips to Avoid Getting Banned

• Ensure that the user initiates the conversation; this helps to prevent the "Mark as Spam" button from appearing.
• Only send messages to your trusted contacts or clients.
• Avoid repeating the same message. Personalize them.
• Give users the option to subscribe and unsubscribe from your mailing list.
• Avoid sending links, especially in the initial message.
• Warm up new numbers before using them for bulk messaging.
• When using bots, limit your message rate to 6-12 per minute.
• Do not scan the QR directly when registering a new account or restoring a blocked number.
• Avoid using virtual and free numbers.

Reactivating a Banned Number

If your account is banned, you'll encounter a message stating "Your phone number is banned." when trying to access the app. However, you can reactivate your number by following a few simple steps.

Important Notes:

• Usually, the number is reinstated within minutes the first time since the recovery process is automatic. If the ban is repeated, the activation could be delayed as the account will be manually reviewed.
• After reactivating the number, it's essential to delete all queued messages to prevent re-sending.
• Try not to scan the QR immediately after retrieving the number. Instead, start a conversation with your other numbers or friends, share some large files and pictures, and wait for a day or more before scanning the QR again.

Receiving a Third-Party Software Notification

Upon reactivation, you may receive an email indicating that you're using third-party software. This is a standard notification for all numbers that have been blocked, and it appears because the official app can't send a large volume of messages rapidly.

Blocked Without Sending Messages?

The platform's policy applies across channels, be it your phone, web client or WaAPI. Even if you scan the QR from the web client, a block can occur, often due to reasons mentioned above, or if there are messages queued for sending when you scan the QR.

How can we assist you

Unfortunately, we are unable to help with a ban imposed by the platform's algorithm. The best way to prevent blocks is to use the service responsibly and avoid sending messages without recipients' consent.

What's the most significant factor leading to a Ban?

Many factors contribute to a ban, including the number of messages and the time interval. However, the most crucial factor is when the message recipient chooses to "Block the number". The more often this occurs, the higher the likelihood of your number being blocked. It's all a numbers game - when you have 10 contacts and 5 block you, your spam rate is 50%, but if you have 1000 contacts and only 10 block you, your spam rate falls to less than 1%. Since the specifics are known only to the platform's special algorithm, it's best not to gamble and instead follow all guidelines while avoiding spam or mass messages.