An AI chatbot for WhatsApp that answers from your own knowledge
Frontdesk answers your customers on your own number, from your website, your files and your notes, and hands the chat to you when it is not sure.
No code · Your own number · Included in the price of your instance
What Frontdesk does
The questions you answer every day, answered for you
Answers from your knowledge
Add your website (up to 50 pages), PDF, DOCX, TXT or Markdown files (up to 10 MB each) or plain text (up to 50,000 characters). Frontdesk answers only from what you added.
Hands over when it is not sure
If the answer is not in your knowledge, or the customer asks for a person, the chat is marked unread for you — and your webhook gets a frontdesk_handover event if you subscribed to it.
Suggest first, autopilot later
In Suggest mode Frontdesk drafts each answer and you approve, edit or discard it. In Autopilot it sends the answer itself.
Looks things up for you
Actions let Frontdesk call a web address of yours while it answers, for example to read the status of an order by its number. You test each action before it goes live.
Replies in your customer’s language
It answers in the language of the customer’s latest messages, or in the one they ask for.
Steps back when you reply
Write in a chat yourself and Frontdesk stays out of that chat for 12 hours.
How it works
Four steps, none of them is code
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1
Link your number
Scan the QR code of a new instance with the phone that runs your business number.
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2
Add your knowledge
Your website, a price list, an FAQ: add them as sources on the instance’s Frontdesk tab.
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3
Try it
Ask questions the way a customer would. You see the answer and where it comes from, and nothing is sent.
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4
Switch it on
Start with Suggest, and move to Autopilot once the answers are right.
Good to know
Before you switch it on
One-to-one chats, text only
Frontdesk does not answer in groups. Images, voice notes and files go to you.
Every answer on record
The activity page lists every answer, suggestion and handover of the last 30 days, each with its reason.
The free test answers only you
On the free test instance Frontdesk answers only your own test number — enough to see how it answers before you subscribe.
Your own AI key, if you want
Frontdesk answers with our standard model. You can connect your own OpenAI, Anthropic or OpenRouter key instead; those answers then run through your provider and are billed by it.
Rather build the bot yourself? Messages arrive at your webhook and you answer with one API call —
see the API
or the n8n integration.
Using Frontdesk next to your own system? Subscribe to frontdesk_handover to take over the chats it hands over.
See why our customers are excited
Trusted by developers worldwide to elevate their apps
Overall we are very happy with the reliability and general service.
Dan M.
CTO
Good and affordable. Uptime is good compared to similar services.
Ranjid E.
CEO
Great tool to send marketing campaigns, would recommend for anyone in need of a reliable service.
Daniel M.
Senior Backend Developer
Frontdesk FAQ
Cost, control and what happens when it does not know.
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No. It is included in the price of your instance. If you connect your own AI key, your provider bills the answers made with it.
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Your own business or personal number — the one you linked to the instance.
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It does not guess. It hands the chat over to you: the chat is marked unread, and your webhook gets a frontdesk_handover event if you subscribed to it.
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Yes. In Suggest mode every answer waits on the activity page until you approve, edit or discard it.
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No. Frontdesk answers one-to-one chats only.
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Your sources are searched only for the chats of the instance you added them to.
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Yes, on the free test instance. There Frontdesk answers only your own test number.
Let Frontdesk answer your customers
Test free for 3 days · No credit card.